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Privacy Policy

Wellbeing through Work In Work Support General Data Protection Regulation (GDPR): Privacy Notice


The purpose of this notice is to inform you about how Wellbeing through Work’s In Work Support Service will process personal data. 

Our In Work Support Service provides free and confidential support for people who are struggling to stay in work due to a health problem. This includes people who are on sickness absence due to a musculoskeletal problem or a mild to moderate mental health problem. In Work Support provides rapid access to tailored occupational therapy, physiotherapy services designed to help people to return to work or to manage a health condition in work. Individuals who live or work in south west Wales (Bridgend, Neath Port Talbot and Swansea), may be eligible for support.  The In Work Support Service is funded by the European Social Fund through the Welsh Government. It is currently being delivered in partnership with Welsh Government and Swansea Bay University (SBU) Health Board.

What is Personal Data?

Personal data, as defined by the General Data Protection Regulation (GDPR), is information that we have or are likely to have in the future relating to a living individual who can be identified by that information. Welsh Government will be the data controller for the information you provide. We will process it on the basis of our public task and the official authority vested in us and, where it amounts to special category data, in the substantial public interest.

To allow us to support you through our In Work Support Service, we need to ask you to provide a range of personal information to our administrative team. Your information may be recorded on paper or on a computer, to help us support you. The information that you provide to our administrators will be held in the strictest confidence and only shared with Welsh Government (WG) and the Welsh European Funding Office (WEFO) via a secure electronic portal. 

The information that we request from you will allow us to support you through the In Work Support Service and will be evaluated to establish whether the operation is effective in achieving its purpose, and efficient in how it is producing results.  The information will also be used by the Welsh European Funding Office (WEFO) for the purpose of administrating and managing the Project, to measure and evaluate service performance, and to strengthen the evidence base for providing early interventions to keep people fit and well in work.

Your Rights Under General Data Protection Regulation (GDPR)

Where applicable you have the right:

  • to be informed of the personal data we hold about you and to access it
  • require us to rectify inaccuracies in that data
  • to (in certain circumstances) object to or restrict processing
  • for (in certain circumstances) your data to be ‘erased’
  • to (in certain circumstances) data portability
  • to lodge a complaint with the Information Commissioner’s Office (ICO) who is our independent regulator for data protection

Storing and Retaining your information

We will store your information in compliance with the General Data Protection Regulation (GDPR), European Social Fund (ESF) and Welsh Government (WG) Records Policy and it will be kept in compliance with WG Records Management. The Wellbeing through Work ‘In-Work Support Service records management and retention practice complies with the current guidance link: http://gov.wales/docs/wefo/publications/developingguidance/120906docmanandreten.pdf 

Further Information

For further information about the personal data collected and its use, if you have any concerns about the accuracy of personal data, or wish to exercise any of your rights under the General Data Protection Regulation, you should contact:

  • The SBU Health Board’s ESF Programme Manager for Wellbeing through Work’s In Work Support Service on: 01639 684568 or email: wtw@wales.nhs.uk 
  • The Welsh Government’s Data Protection Officer, Welsh Government, Cathays Park, Cardiff, CF10 3NQ (DataProtectionOfficer@gov.wales)
  • The Information Commissioner’s Office helpline can be contacted on: 0303 123 1113 or 01625 545745 between 9am and 5pm, Monday to Friday.

Further information on Data Protection may be obtained at: http://www.ico.org.uk/

ICO Wales contact details

Information Commissioner’s Office – Wales
2nd Floor, Churchill House
Churchill Way
CF10 2HH

Telephone: 016 2554 5297
Email: wales@ico.org.uk